Overview

IT Support Supervisor - Bridgwater CollegeTo provide exceptional customer service and quality first line technical support for the college''s digital equipment within the IT Services department supporting complex systems across multiple sites in an exciting, large enterprise environment. To ensure the smooth daily operation of the IT Helpdesk by coordinating support activities, maintaining a well-organised workspace, and overseeing key technical processes. This includes liaising with helpdesk staff to manage workloads, ensuring continuous helpdesk coverage, and monitoring imaging throughput. The role also involves maintaining inventory accuracy, acting as a point of escalation in the absence of the IT Operations Manager, and allocating support tickets during periods of leave. The post holder will contribute to the overall efficiency and responsiveness of IT support services and carry out any other duties reasonably required in connection with the role.Responsibilities

Log and resolve first line issues for staff, students and other stakeholders as part of a service desk team and act as the point of contact.Coordinate support activities, monitor imaging throughput, ensure continuous helpdesk coverage and allocate tickets during periods of leave.Maintain inventory accuracy and act as a point of escalation in the absence of the IT Operations Manager.Contribute to the overall efficiency and responsiveness of IT support services and carry out other duties reasonably required in connection with the role.Qualifications / Requirements

Knowledge of Microsoft Windows 10/11, Office 365, Active Directory/Azure Active Directory.A thirst for knowledge and willingness to learn in a dynamic IT environment.Benefits

Generous pension schemeCompetitive holiday entitlementDedicated CPD days2 wellbeing days2-week Christmas closureOpportunities for hybrid workingOn-site discounted gymFree parkingUCS College Group discount package (retail, holidays, entertainment, and more)Equality, Diversity and Inclusion

UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and will do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity.Application notes

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest. Please note most roles advertised on AoC Jobs are posted directly by the college or employing organisation and are not being handled by the AoC Recruitment Team. If you would like to hear about interim and/or permanent roles being handled by AoC Recruitment, please send your CV to [emailprotected] and one of the team will be in touch.Note on questions

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