OverviewWe are Kraken Utilities, part of a flat and agile organisation focused on building industry-leading product experiences for our clients in the water and broadband sectors. The Kraken platform is licensed to support millions of customer accounts globally and is expanding into additional utility industries. We are looking for a hands-on Client Delivery Lead to help grow our capability across Kraken and third parties and to solve complex problems with great products.

The role is part of a growing team that delivers customer-centric product experiences, identifying problems, refining solutions, and bringing technology, people and processes together to drive improvements for our clients.

What you\''ll do

Work closely with the operations, non-operations and Kraken Technologies Teams to define the product vision and strategy

Identify new ideas and technology to improve the product

Define the MVP and test and learn approach for the product capability

Support the business with issue resolution for the product

Support the engineering teams to deliver product features

Manage the relationship with client counterparts, acting as the first point of contact for tech development and issue resolution

Triaging incoming requests and communicating client priorities to the right domains in the development team

Ensure we are constantly reviewing and adapting to customer and business needs

What you\''ll have

Degree qualified or equivalent, with strong client delivery and/or product ownership experience

Experience working within the UK energy/water/telecom industry

Strong agile delivery experience and product management skills

Experience of product management and customer journeys

Solid understanding of technology and associated trends

Excellent communications, collaboration and presentation skills

Strong influencing skills and ability to challenge traditional ways of thinking

Experience of working with significant complex delivery pipelines for clients

Patience - our clients are undergoing huge transformations that take time and require our understanding

Laser focus on clients, relentless problem solving, invincible attitude

Equality, privacy and rightsKraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are recognised on Glassdoor with a high score. Our applicant and privacy notices explain how we handle your data in relation to applications and use of our website, including GDPR and CCPA rights. By applying, you acknowledge that you have read, understood and consent to these terms.

Our Equal Opportunity statement: we do not discriminate on the basis of protected attributes. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

If you have any specific accommodations or preferences, please contact us at inclusion@kraken.tech and we will aim to customise your interview process for comfort and maximum performance.

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