Are you an experienced Customer Service Manager? We re working with a well-established local insurance provider seeking a confident leader to manage and develop their customer service team. Experience within the insurance industry would be a strong advantage, but we re also open to candidates with proven leadership and customer service management experience from other sectors. If you''re passionate about building high-performing teams, driving service excellence, and contributing to business growth, this could be the perfect next step in your career. About the RoleThis role will entail working closely with the Commercial Manager. You ll take ownership of the day-to-day leadership of the Commercial / Customer service team, supporting the Head of Commercial in implementing growth strategies, developing your team s technical expertise, and maintaining exceptional service standards. Your responsibilities will include: Motivating and managing the team to hit sales and service targets. Overseeing client insurance assessments and presenting tailored insurance solutions. Driving new business and renewal activity with professionalism and accuracy. Ensuring full compliance with FCA regulations and company policies. Developing training plans and supporting recruitment and induction for new team members. Key Responsibilities Lead, coach, and motivate the Commercial Team to meet and exceed performance goals. Support the Head of Commercial in shaping and delivering the team s ..... full job details .....