RMS is collaborating with a prestigious automotive client, and we are seeking a Customer Service Advisor to join our dedicated team. Our client is renowned for their comprehensive vehicle services, including storage, inspection, maintenance, dispatch, and transportationJob Details: Location: KillingholmePosition: Customer Service and Technical AdvisorType: PermanentWorking Hours: 37.5hours per week. Monday-Friday. Day Shift (Working between 8am-6pm)Salary: £15.38ph Overtime after 37.5hours per week paid at an Increased rate of 20% About the Role?Working under the Operations Manager, you will be required to provide customer service to Customers by responding to enquiries and resolving concerns in a professional and prompt manner.Key responsibilities of the Role: Serve as the primary contact for customer inquiries and complaints, ensuring detailed documentation and professional, timely responses.Work with the Deputy General Manager to prioritise and resolve customer issues effectively, fostering positive relationships.Investigate complaints, identify root causes, and collaborate on solutions to prevent recurrence.Coordinate with internal teams to meet customer needs efficiently and maintain accurate records of interactions and resolutions.Monitor feedback to identify service improvement opportunities and ensure compliance with company policies.Analyse complaint data regularly to track trends and inform service enhancements.Support the Technical Workshop with planning, labour ..... full job details .....