Role: Customer Support AdvisorDivision: Mercedes-Benz Financial ServicesDepartment: Customer OperationsLocation: Tongwell, Milton Keynes - fully office-basedHours: 37.5 hours per week: 09:00 - 17:00 with a 30-minute lunch and a 15-minute break.Start: 6th April 2026Duration: 12 months initiallyBasic Rate: £12.71 per hourYour New Role:In this role, you will be responsible for delivering an excellent service to all Mercedes-Benz Cars ServiceCare customers as an ''information and administration provider'' providing the highest level of customer satisfaction to ensure customer loyalty to MBC. Ensure all customer and Retailer requests are responded to and actioned, ensuring customers are fully informed and have been guided through their Service Care contract.ResponsibilitiesRespond efficiently and professionally to incoming emails, calls, live chats, and text chats within agreed timescales, providing a one-stop resolution for customers, Retailers, and internal colleagues. Accurately identify and assess customer and Retailer needs to ensure satisfaction.Record all queries and actions on the appropriate customer contact system, ensuring accurate processing of customer accounts and documentation while adhering to data protection requirements.Resolve customer and Retailer concerns by clarifying issues, determining root causes, advising appropriate solutions, and following up to ensure satisfactory resolution. Escalate cases where required, based on severity.Manage Service Contract ..... full job details .....