FRENCH SELECTION (FS) French speaking Customer Support Location: remote UK (home-based in the UK) Occasional visits to the office in Cambridge at own cost, so ideally based in the East and South East of England, London areas, or the Midlands (East Midlands preferably) i.e. not too far from Cambridge. This is a Fixed Term Contract until December 2026 Salary: up to £28,000 per annum Ref: 5510F3 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5500F3 The Company: Successful international company expanding operations across the UK and Europe Main Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers'' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress The Role: - Verifying booking details with customers and scheduling upgrade appointments - Recording communications in the company''s CRM system - Ensuring customers are called back on a timely manner - Building lasting relationships through great customer service - Managing daily targets to ensure timely completion of unit replacement - Coordinating with installers and managing their schedules - Minimising loss of customers by monitoring the upgrade process closely - Flagging-up at risk accounts The Candidate: - Completely fluent in French (Written and spoken) - Previous experience in Customer service ..... full job details .....