Overview

Senior Consultant at Construction Resources LimitedHead of OperationsLocation: MerseysideNote: Be among the first applicants and receive AI-powered job insights and direct messaging options from the job poster.About the Company

Our client is a leading provider of tailored roofing solutions, offering a full suite of services including detailed surveys, planned maintenance, and urgent repairs. With a strong reputation for reliability and quality, the company supports clients across the housing sector with a commitment to safety, compliance, and long-term value.About the Role

An exciting opportunity has arisen for a dynamic and experienced

Head of Operations

to join the team based in

Merseyside . This is a pivotal leadership position responsible for the effective delivery of housing and roofing services, including repairs, maintenance, and tenant support.The ideal candidate will bring strategic oversight, regulatory expertise, and people leadership to ensure exceptional service standards, compliance, and customer satisfaction across all operational areas.Key Responsibilities

Service Delivery

Lead, manage, and continually improve front-line services across housing management, repairs, and maintenance.Ensure all services meet internal KPIs, regulatory requirements, and the organisation’s strategic goals.

Customer Focus

Champion a customer-centric culture throughout the organisation.Monitor service quality, respond to tenant feedback, and develop initiatives to improve satisfaction and engagement.

Strategic Planning and Growth

Maintain up-to-date knowledge of relevant legislation, sector trends, and regulatory frameworks.Contribute to short, medium, and long-term business plans to support sustainable growth and service innovation.Build strong working relationships with external partners, including local authorities, health services, and community support organisations.Work collaboratively to deliver joined-up services and support for tenants.Lead and develop high-performing operational teams, promoting a culture of accountability, continuous improvement, and alignment with organisational values.Oversee staff performance, training, and professional development.

Compliance, Safety and Asset Management

Ensure all properties meet legal and regulatory standards for health and safety, including fire safety, gas, electrical, and other compliance areas.Oversee asset management and cyclical maintenance in line with best practices and cost-efficiency.

Required Skills and Experience

Strong understanding of

housing construction

and common defects.Proven experience in

asset management

and ensuring

regulatory compliance

across health and safety frameworks.Familiarity with the

National Housing Federation (NHF) Schedule of Rates .Excellent analytical skills with the ability to identify external market trends and opportunities for business development.Demonstrable experience in leading and developing

high-performing teams .Strong interpersonal skills and the ability to build partnerships across sectors.Ideal Candidate Profile

This role is suited to a senior leader with a strong background in social housing, repairs, or construction services. You will be passionate about delivering customer-focused solutions and have the strategic vision to support the company’s continued growth.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

OtherIndustries

ConstructionReferrals increase your chances of interviewing at Construction Resources Limited by 2xGet notified about new Head of Operations jobs in

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