Working for an internationally recognised brand, this is a customer service job with a difference! The company has a fantastic reputation and they are looking for someone to join their Customer Care team on a part time basis 20 hours a week (flexible). You will need to have outstanding customer service experience to act as an ambassador for a luxury brand. You will handle enquiries, both B2B and B2C take ownership for cases and deal with them through to completion when necessary. The Role This role takes a proactive approach to customer service and complaints. Some of your time will be spent on the traditional reactive customer service resolution which involves dealing with customers by telephone but also in writing, by email or letter. You will also be serving customers in a more proactive way, for example by contacting them to tell them of a delay as soon as it is clear this might happen, which keeps the customer up to date and minimises the chances of it escalating into a customer complaint. The goal of this team is to achieve excellent customer feedback. You will be working alongside other departments with regards to customers orders. The Ideal Candidate You must genuinely care about providing excellent customer service and have a warm and pro-active manner. In addition to the customer skills over the phone and a real ability to build relationships with people, you will need good administration skills because you will be writing letters/emails on a daily basis. Ability ..... full job details .....