Technical Support Advisor/Engineer 26,000 plus quarterly bonus, OTE 33,000 ( Top earner currently earning 50,000) Permanent role Wrotham (own transport needed)Monday to Friday 8am - 5pm with 1 in 3 Saturdays 9am - 4pm 25 days holiday rising to 30 after 5 years'', subsidised gym membership, enhanced pension pay (5% rising every 5 years), private healthcareOur client is a well-established, market leader in their field and is looking for a Technical Customer Service Advisor to join their product support / customer service department. This is a fast-paced, varied role where you will be providing technical advice over the phone, organising engineer visits and discussing care / insurance options available.Duties for this Technical Customer Service Advisor role will include but not be limited to:Providing technical support on the telephoneOrganising and arranging engineer call-outsChasing engineers and updating customers where neededResponding to customer letters / emailsChecking engineer job reports Providing advice on care / insurance packages and upselling where possible (bonus paid on this)The successful Technical Customer Service Advisor will have / be able to:Excellent communication skillsThe ability and willingness to learn technical products and processesConfidence in upsellingExcellent attention to detailNetbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.All ..... full job details .....