2nd Line IT Support EngineerLondon£45,000 - £47,000Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You''ll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities:Provide 2nd line Mac supportTroubleshoot and resolve Mac issuesDeliver outstanding customer service through your technical expertiseManage and support device and identify platforms including Addigy, Jamf, JumpCloud or OktaEscalate complex issues to 3rd line support where requiredMaintain accurate documentation of incidents, fixes and processesContinue to self-development and learning, as well as improvement of IT processes and user experienceSkills:Strong hands-on experience supporting Mac devices and MacOS environmentsProven 1st/2nd line Mac experience is essentialExperience with Addigy, Jamf, JumpCloud or OktaExcellent problem-solving skillsUnderstanding of networking fundamentalsStrong communication and customer service skillsProactive team playerIf you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we''d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career ..... full job details .....