General Manager - Specialty Coffee, Full Shop Ownership | MINCKA CoffeeLocation: Haywards Heath, West Sussex, United Kingdom

Base pay rangeSalary: £35,000 - £45,000 per annum (depending on experience)

Contract: Full-time, permanent

About UsMINCKA is a coffee shop obsessed with world-class standards. We serve some of the best coffee in the UK, consistently. But it''s not just about coffee. It''s about community. We''ve built a space where people feel at home, whether they''re meeting a friend, running a business meeting, or getting deep work done on their laptop. It''s a social hub, fuelled by coffee and connection.

We are seeking an exceptional General Manager with the operational discipline, leadership drive, and commercial mindset to transform performance.

This is not a role for someone who simply runs a rota and keeps the shop tidy. This is an opportunity to take ownership of a high-performing hospitality business, drive growth, and deliver results that stand out across the UK coffee sector.

The RoleAs General Manager, you will have full accountability for the daily operation, financial performance, and culture of MINCKA. You will be the driving force behind efficiency, profitability, and consistent excellence.

Your responsibilities will include:

Financial Performance - Controlling costs, maximising revenue streams, and delivering ambitious profit targets

Stock Management - Implementing elite systems to eliminate waste, track usage, and ensure complete accountability

Labour Efficiency - Building lean, high-performing rotas that balance cost control with exceptional guest service

Revenue Growth - Leading upselling, cross-selling, and internal marketing initiatives to increase daily sales

Leadership and Culture - Inspiring your team to embrace accountability, results, and continuous improvement

Operational Excellence - Maintaining flawless standards in service, cleanliness, compliance, and guest experience

RequirementsWe are looking for a results-driven operator who thrives in a high-performance environment. You will need:

Proven management experience in hospitality (cafés, bars, restaurants, hotels, or clubs)

A commercial mindset with evidence of driving sales and improving profitability

Exceptional stock and labour management skills, with a track record of reducing waste and increasing efficiency

The ability to lead and motivate a team through clear standards, accountability, and consistent coaching

Relentless attention to detail, discipline in execution, and pride in high performance

Coffee-specific experience is not required. We value strong operational leaders who can deliver results in any hospitality setting.

Benefits

Competitive salary of £35,000 - £45,000, depending on experience

A performance-led environment where results are recognised and rewarded

The autonomy and responsibility to treat the business as your own

The opportunity to lead a brand with ambition, high standards, and a clear vision for growth

A career-defining challenge: to push MINCKA to a stage in-which we\''re ready for our second location

Bonus: Personal Training membership worth £5,000 at our sister business, Madisons Fitness

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