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bit about us.Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with cafes, coffee shops and coffee trucks, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.Our cafés and coffee shops are the beating heart of Grind, they are where it all began. We''re a bustling hub in the heart of London''s most iconic places, known for serving our specialty coffee and fresh pastries.We think coffee can be a force for good. Whether it''s through creating the UK''s first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we''re on a mission to be the world''s most sustainable coffee company

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods'' worth of ocean-bound plastic.

A bit about the role.Were looking for the next generation of Assistant General Managers (AGMs) here at Grind. As AGM of course we expect the usual stuff on a day-to-day basis, running your site in style and supporting your General Manager to meet site targets and team goals.You will be competent in leading the Front of House team, driving service and sales, and be the constant face of energy on site at all times! The atmosphere in Grind is fast-paced and vibrant, with strong emphasis on delivering the best service. Therefore, you will need to have previous experience in hospitality management, strong experience in leading and developing a team, and a hands on approach/attitude.

Role responsibilities.Successfully run a high volume and fast-paced coffee-bar in line with company standards

Open and close down site confidently and competently when required

Possess a full understanding of Steps of Service in line with company standards

Effectively support in leading a Front of House team of employees and manage communications with the Operations Team clearly

Create daily brief sheets for all Front of House sections of the site

Generate and complete weekly rotas to support payroll by submission deadline in the absence of the General Manager

To help the General Manager ensure that all staff receive regular training, according to Grinds procedures, relevant to their job description, that training is documented, and kept on file

To motivate all staff and project a positive attitude at all times

Promote and enhance Front of House team engagement and happiness at work

Display a smart and professional appearance, representing the company in a positive manner

To undertake regular team meetings and participate in necessary Management meetings

Youll have.Excellent communication skills to enable effective dialogue with colleagues and customers

Strong managerial skills and a natural ability to lead

Ability to problem solve and escalate complaints accordingly

Dedicated team-player, who strives for excellence and leads by example

Strong time-management and prioritisation skills

Diversity and Inclusion.Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

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