About the role and company:Valorem First helps businesses work smarter through practical, cost-effective technology and digital transformation. In this entry-level Service Desk role, you''ll support a range of clients by handling first-line IT support requests and working alongside experienced engineers to resolve technical issues. You''ll gain hands-on experience across different technologies and business environments, making this an ideal starting point for a career in IT. If you''re completing the QA IT Support Professional apprenticeship (SCQF Level 8), you''ll combine real-world work with structured learning to build strong technical and professional skills.Who we''re looking for:We''re looking for someone with the right attitude rather than lots of experience. You''re keen to learn, comfortable asking questions, and enjoy helping people. You communicate clearly, stay calm under pressure, and are curious about how technology works. You''re organised, able to manage multiple tasks, and know when to ask for support or escalate issues.Responsibilities:Respond to incoming service requests via phone, email, and our ticketing systemProvide first and second line technical support to clients, troubleshooting common issues with guidance from other team membersLog all incidents and service requests accurately and in detail within our ticketing system and in line with our proceduresMonitor and respond to alerts from our remote monitoring platforms under supervisionEscalate complex ..... full job details .....