Office Manager Fire and Security Up to £50,000 Per Annum Package Overview: Basic Salary: Up to £50,000 per annum (Negotiable based on experience) Full-Time, Permanent Position Location: Slough Company Overview Office Manager Fire and Security Our client, a respected and growing provider of Fire and Security systems maintenance, is seeking a proactive Office Manager to join their team on a full-time, permanent basis. The company is known for its strong customer focus and commitment to service excellence. Due to continued growth, they are looking for a motivated individual to lead and develop their service operations. Office Manager Role and Responsibilities: Leading and managing a busy Service Desk team Overseeing the scheduling of engineers for planned and reactive maintenance Ensuring all work is delivered within SLA timeframes and to a high standard Handling customer escalations and ensuring timely resolutions Monitoring KPIs and driving continuous service improvements Developing strong client relationships and managing service review meetings Supporting the implementation and optimisation of the Uptick system Reporting monthly on financial performance and resource planning Working collaboratively with the wider business and leadership team Office Manager Skills and Experience Required: Proven experience in a Office Manager or similar operational role Background in the Fire and Security industry or related technical service environment ..... full job details .....