Customer Service Team LeaderLocation: Basildon Salary: 32,000 per annumWorking: Monday to Friday - 40 hours per weekA leading repairs and maintenance provider is seeking an experienced Customer Service Team Leader for a permanent position within their Basildon Repairs Team. This is a stable, full-time role offering the opportunity to lead a high-performing contact centre team and deliver exceptional customer service.Key Benefits: Salary: 32,000 per annum Hours: Monday to Friday, 40 hours/week Holiday allowance (company standard) Pension scheme Office-based role in Basildon Permanent, full-time positionRole and Responsibilities: Ensure the Basildon contact centre delivers required performance across all customer channels (phone, email, video, social). Assess resourcing requirements and support day-to-day operations. Work with the management team to achieve annual and 5-year plan objectives. Lead, coach, and develop team members, implementing best practice and change initiatives. Undertake quality assurance and drive a "right first time" culture. Manage KPIs, ensure SLA adherence, and resolve complaints while acknowledging compliments. Oversee annual leave and absences, covering busy periods when needed.What We''re Looking For: Proven experience leading a customer service team in a busy office environment. Strong people management skills with the ability to inspire and motivate. Excellent communication skills and a collaborative approach. Ability to monitor performance metrics ..... full job details .....