OverviewAs a Conference and Events Consultant at Lime Venue Portfolio, you will play a pivotal role in converting enquiries into successful bookings, ensuring every guest''s event experience is seamless from initial contact to post-event follow-up. You''ll be the first point of contact for corporate clients, training organisers, and event planners - offering expert advice, building trusted relationships, and tailoring our spaces and services to suit a wide range of business and leisure events. You will be working with iconic Football and Rugby Venues for non-Matchday Events and Conferences. Le vy, part of Compass Group, is known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Responsibilities

Drive Revenue Growth: Play a key role in maximising revenue across our Venues Collection by expertly managing Conference and Event enquiries with efficiency and flair.

Deliver Exceptional Service: Exceed client expectations by consistently achieving key performance indicators and delivering a gold-standard customer experience across phone, email, and online platforms.

Be a Trusted Expert: Build strong relationships with clients, venues, and internal teams through knowledgeable, confident, and proactive enquiry handling.

Champion Insights and Strategy: Engage with business performance tools like forecasts, budgets, and pace reports to deepen your commercial awareness and contribute to the broader strategic goals of the business.

Ensure Accuracy and Insights: Maintain meticulous records in Delphi and LVP SmartSheet systems, proactively highlighting any gaps or improvements in online listings and competitor analysis to help shape our competitive edge.

Know Our Product Inside-Out: Develop expert-level knowledge of each venue in the Collection, support on-site visits, and share insights and updates with the wider Central Team to strengthen our collective understanding of the brand and offering.

Minimum experience: Minimum of 1 year''s experience in a Conference and Events environment, with at least 3 years in the hospitality industry at venue level.

Additional Requirements: GCSEs (including Maths and English) essential; A-Levels or a degree desirable.

Communication and Skills: Strong verbal and written communication skills, with confidence in decision-making and customer interaction.

Organisation and Tools: Highly organised with excellent administrative skills and proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Systems Knowledge: Experience with booking systems such as Gratis or Delphi, and good general venue knowledge.

Professional Demeanour: A confident, team-oriented professional who thrives under pressure and remains calm, assertive, and solutions-focused.

Sales and Operations Mindset: Passionate about sales and operations, with the ability to multitask, manage customer feedback, and handle complaints effectively.

Attitude: A motivated self-starter with a "can do" attitude, a sense of humour, and a strong ambassador for the brand and business.

Benefits

Healthcare and Wellbeing: Medicash health benefits (including dental, mental health and optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health and Pure Gym, and access to our Employee Assistance Programme.

Exclusive Perks and Discounts: Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI and Expedia.

Workplace Benefits: Meals on duty, pension scheme, life assurance, and professional subscriptions paid.

Leave and Family Support: 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby''s 1st birthday, and a holiday purchase scheme.

Career and Financial Support: Ongoing training and development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.

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