Informa Festivals marks an exciting new chapter in B2B events, combining prestigious festivals with cutting-edge marketing intelligence platforms and advisory services. We’re part of Informa, a global business with operations across more than 30 countries and a member of the FTSE 100. This role is based at our head office in London.Job Title:

Senior Credit ControllerLocation:

London, England, United Kingdom (head office at 5 Howick Place)Working alongside our Credit and Collections Manager, you will operate with autonomy and be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. You’ll have contact with a high-profile client base and will have the opportunity to contribute ideas for innovation within the function. This role demands excellent organizational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.Key ResponsibilitiesMonitor and manage outstanding customer accounts to ensure timely payment of invoices and conduct regular follow-ups via phone and email from the date of invoiceManage a portfolio of key top accounts and work to monthly targets based on cash collection and aging of invoicesCollaborate with internal teams (sales, brand finance, Global Business Services, customer service) to resolve credit control issuesPartner with key stakeholders and present reports regularlyEnsure all forms and related documentation comply with company policies and regulatory requirementsAct as a first point of escalation on issues flagged by the team or business stakeholdersConduct compliance checks for FX and bank charge write-offs; prepare and send reports for approvalMonitor and resolve shortfalls and unallocated cash throughout the monthReview pending refunds and ensure week-on-week progressHandle first-stage troubleshooting for card payments and send manual payment links where neededAction chargebacks as required and participate in testing for new product launchesIdentify and implement improvements to credit control processes and proceduresCollate event feedback and drive actions with relevant teamsTrain temporary team members on credit control processes and proceduresWhat Makes This Role SpecialBe part of a truly global company with operations across continentsWork on a variety of products and brands in a fast-paced environmentOpportunity to travel to exciting global events and exhibitionsDevelop your career within a diverse, market-leading organizationQualificationsProven experience in credit control with evidence of commercial performance against metrics and targetsStrong understanding of compliance and regulatory requirements related to credit controlExperience working with multiple product ledgersExcellent attention to detail and organizational skillsStrong communication skills, both written and verbalConfident working with financial data and reporting, financial systems and softwareProficiency in Microsoft Excel (pivot tables, VLOOKUP)Ability to work independently and as part of a teamConfidence presenting to senior stakeholdersCommercial awarenessAdditional InformationWe believe great things happen when people connect face-to-face. Informa operates with in-person collaboration three days a week or more, with flexibility to work from home or remotely when not in the office or at events.Life at Informa includes rewarding, supportive environments; see LifeAt.Informa.com for employee perspectives.Benefits include: community and inclusivity initiatives, volunteering opportunities, bespoke training and courses, generous annual leave, private medical cover, ShareMatch, wellbeing support, global recognition programs, and international collaboration opportunities.Informa is an Equal Opportunities Employer. If you would like reasonable adjustments or accommodations in the hiring process or role, please inform the Talent Acquisition Partner involved in the recruitment. See our website for full information. See how Informa handles your personal data when you apply for a job.

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