Are you an ambitious, detail-oriented professional with a passion for exceptional service? Firmdale Hotels is seeking a dynamic Night Manager to join our esteemed team at the Dorset Square Hotel. Our commitment to excellence has earned us a reputation as one of the leading boutique hotel groups, known for our unique design, warm hospitality, and unparalleled guest experiences.Firmdale Hotels is a collection of luxury hotels renowned for their individuality, style, and personalised service. Our portfolio includes some of the most distinctive properties in the world, where we strive to create memorable experiences for our guests.As the Night Manager, you will play a crucial role in overseeing the hotel''s overnight operations, ensuring the highest standards are maintained across all departments. Working closely with all Managers, you will need to be adaptable and ready to handle various scenarios across Events, Food and Beverage, Front Office, Housekeeping, and the Kitchen. Your leadership and ability to perform under pressure will be key in maintaining our exceptional service standards.Responsibilities:Serve as the liaison between the General Manager, guests, and the operational teamConstantly monitor and uphold our high service standardsEnsure the security of the hotel throughout the nightConduct regular health and safety checksDeliver and maintain exceptional levels of customer serviceEstablish and nurture strong, professional relationships with guestsManage and respond to any incidents or accidents involving guests or team membersProvide operational support to all departments as neededRun night audits and produce nightly reports for senior managersWhat you Need:Previous experience as a Night Manager or Head of Department in a 5-star hotelExcellent communication and interpersonal skillsExceptional attention to detail and a drive to maintain high standardsStrong leadership and motivational abilitiesResilience and a proactive approach to problem-solvingFamiliarity with Micros and Opera systems is desirableWhat We Offer:Competitive salary plus service charge and benefits package to be discussed at venue.Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)Discounted cinema tickets, gym membership, travel, retailers and restaurantsComplimentary meals on shiftReferral bonus scheme for recommending top talentFlexible scheduling without split shiftsDry cleaning service for work attire and discounted personal dry cleaningEnhanced holiday allowance based on length of serviceSeason ticket loan for convenient commutingOngoing training, professional development, and fully funded English lessonsRegular social events, team activities, and fitness sessionsBenefits like cycle to work scheme and annual long service awardsOne allocated paid day per year for volunteering workExclusive discounts at Design Hotels, staff sales, spa discounts, and product perksAnd much more!!Why join Firmdale Hotels?Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:Proud winners of The Times Best Places to Work for both 2024 and 2025The Kings Award for Enterprise 2024 for outstanding contribution to International TradeManager of the Year

Helle Jensen

Cateys 2024Food and Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024Haymarket Hotel and The Soho Hotel

One AA Rosette for Culinary Excellence and AA Breakfast Award 2025Covent Garden Hotel

One AA Rosette for Culinary Excellence 2025Dorset Square Hotel

AA Breakfast Award 2025Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel

Two Michelin Keys 2024Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel

One Michelin Key 2024Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar and Restaurant, 2024 as well as an AA Breakfast AwardDorset Square Hotel

One AA Rosette for Culinary Excellence, The Potting Shed, 2024Warren Street Hotel - Travel and Leisure IT List best hotels in the worldWhitby Hotel, Crosby Street and Warren Street - Michelin keysNumber Sixteen - Best Boutique Hotels in London, The Times, 2024.You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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