PART TIME - Customer Service/ Call centre Advisor 6 months contract Part time - 20 hours per week Cumbernauld 12.21 per hour PAYE 100% office based including training Part time - 20 hours - 3 evenings + 1 weekend shift - the weekend shift will be an 8-hour shift from 7am - 11pm flexible. Job Description Summary Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. GENERAL DUTIES and RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and ..... full job details .....