Overview

Service Desk Administrator – Field Services Operations, 3 Month Fixed Term Contract. We’re working with a leading IT services provider who is looking for a motivated

Service Desk Administrator

to join their growing Field Services Operations team. This is a fast-paced, collaborative environment focused on delivering service excellence and supporting break-fix customers.The position reports directly to the Service Desk Manager.Working hours

37.5 hours per week, rotating shifts:• 08:00 – 16:30• 09:30 – 18:00Optional paid on-call rota (after training) to provide out-of-hours supportKey Responsibilities

Coordinate engineer scheduling, ensuring resources are allocated effectivelyTake ownership of support tickets, ensuring timely resolution and service standards are metManage part requests, monitoring SLAs and arranging collections/deliveries as requiredProvide regular updates to customers regarding ticket progress and engineer visitsEscalate issues appropriately to ensure swift resolution and customer satisfactionSupport continuous improvement within the Service Desk teamSkills and Experience

Experience of scheduling engineersExcellent communication skills (verbal and written) with strong attention to detailConfident in delivering customer support over phone and emailStrong organisational skills with the ability to prioritise and manage multiple tasksProactive problem-solver with ownership and accountabilityAbility to perform under pressure and meet deadlinesBasic understanding of IT infrastructure and networksFlexible approach to working shifts and potential on-call responsibilitiesWillingness to undergo (or already hold) Security ClearanceITIL certification (advantageous but not essential)Personal Attributes

Self-motivated with a positive, professional approachAble to work independently and use initiativeStrong team player with a collaborative mindsetLogical thinker with strong problem-solving abilityOpen to learning, feedback, and continuous improvementSeniority level

Entry levelEmployment type

ContractJob function

AdministrativeIndustries

IT Services and IT Consulting

#J-18808-Ljbffr