Overview

Service Desk Analyst – HybridOur client is urgently looking for an experienced Service Desk Analyst to join their team based in Epsom, on a permanent basis.The Service Desk Analyst will provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that requires support to be provided face to face onsite as well as remotely via MS Teams and Telephone.Responsibilities

Provide 1st line support for all Incidents and Service Requests. Offer some 2nd and 3rd line support for specific services. Support on-site and remote users via MS Teams and telephone. Maintain accurate documentation and ensure adherence to procedures. Work to Service Level Agreement targets.Key Skills and Qualifications

5+ years’ experience in Service Desk support preferably in a busy environment undertaking a technical customer facing roleWorking knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical wayStrong experience of Microsoft Windows 11 support and installationStrong Microsoft Office and Office 365 skillsClient patching and collection management using SCCMActive Directory and other account administration experienceExperience working with and adhering to proceduresStrong documentation skillsPrides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their abilityExcellent customer service skills, the ability to build strong relationships across the broader IT teams and businessExperience working to Service Level Agreement targetsAbility to use remote control tools and provide effective telephone / remote supportExperience providing PC support including image creation, building, configuring and troubleshooting PC hardware and softwareBenefits

Salary is market related with a comprehensive benefits package including annual leave, pension scheme, hybrid working, discretionary bonus, medical cover, car scheme, on-site parking and food facilities, as well as many other perks.Application notes

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

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