About the role:The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement initiatives.Working location: Hounslow, LondonKey responsibilities:Provide hands-on support during vehicle fault investigations, both remotely and onsiteManage and track technical defects, escalating as needed in collaboration with quality and engineering teamsCreate and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries)Develop and update technical SOPs and service workflowsDraft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guidesAssist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation managementCoordinate warranty and service scheme definitions, ensuring smooth implementation and communicationSupport cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service deliveryYour profile:

Bachelor’s degree or equivalent in an engineering-related disciplineWorking proficiency in English (company language); Mandarin preferred but not mandatorySolid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety)Skilled in technical writing and documentation managementProficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferredSelf-motivated, curious, and capable of working independently with minimal supervisionWillingness to travel for onsite customer or field team supportHas right-to-work in the UKWe offer:Performance and experience based competitive remuneration25 holidays + public holidaysScottish Widow workplace pensionCommute allowanceSalary sacrifice car schemeDepartment and company wide teambuilding events.An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economyOur Purpose is to

build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

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