Overview

Head of Service Delivery – Warrington£80,000 - £100,000 Per annum • Vehicle/AllowanceMain Purpose

Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLAs and KPIs, and ensuring that the teams deliver exceptional performance to support future Company success.Responsibilities

Develop strong, effective relationships with other department heads and team members to ensure that all go-live projects have necessary administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects, and that these are resourced efficiently and effectively to deliver optimum ROI.Facilitate the development and effectiveness of the SMT by building a cohesive, aligned, focused and shared responsibility for significant business improvements.Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation.Ensure that accurate and timely communication, instruction and controls are in place to commence, maintain, monitor and complete delivery of projects to agreed KPI''s.Ensure that all policy, procedure and process are effectively mapped, documented and deliver incremental improvements for the business.Identify opportunities to improve service delivery processes, systems and technologies to enhance efficiency and customer satisfaction.Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is gained for the business each year.Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions.Determine and implement a strategy and practical incremental improvement plans to make award-winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI''s and SLAs.Ensure accurate tracking of the supply chain of materials and deliver year-on-year improvement to contribute to the Company ESG objectives.Identify and implement transformational analytics and reporting tools to identify overall business performance, opportunities for improvement, and actions for improved efficiency and growth.Motivate and lead by example all subordinates, ensuring that performance objectives are clear, monitored and appropriately acknowledged or improvement plans put in place to enable high performing teams.Ensure that all direct and indirect reports are supported with relevant development pathways and plans.Knowledge, Skills and Experience

Experience of leading Commercial and Industrial multi-utility projects.Depth and proven success via development and leadership of performance analytics.Advanced project management qualification, ideally PRINCE2.Formal project management qualification.Evidence of advanced definition and application of data analytics.Experience of successfully leading people to motivate, influence and drive improved performance.Operates with integrity and professionalism.Seeks solutions and takes responsibility for actions.Able to swiftly identify, negotiate and resolve problems on own accord.Consistently takes responsibility, delivers and exceeds targets.Considers the bigger Company picture in all actions and liaises with others accordingly.What We Offer

£80,000 - £100,000 Per annum • Vehicle/Allowance + Fuel • 25 days Holiday + Bank HolidaysHow to Apply

This is not exhaustive; if you would like to find out more and feel you have the necessary experience to fulfil the position please apply or reach out directly to (url removed).INDU

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