OverviewAs a Member Experience Manager you will lead, challenge and set the standard for what the Workplace experience can be through driving an exceptional member experience through effective team management.

With a single client in the financial services sector, your role is to deliver a best in class service to make every interaction extraordinary for them.

Key Responsibilities

You will lead, challenge and set the standard for what the Workplace experience can be.

Drive an exceptional member experience through effective team management.

Create an exceptional building environment each and every day that supports our member’s needs.

Ensure that the site is always effectively managed and staffed to the correct levels and manage the efficient day-to-day operation of the site

Confidently upholding standards and responsibilities in the absence of the General Manager (GM)

Communicate and reinforce all company standards, policies and procedures as laid out by the Fora Values, Purpose and Vision.

Maintain an in depth understanding of all FOH procedures, processes and IT systems used to manage members, operations, and the building.

Responsible ensuring that all amenities offered as a part of the Fora membership are stocked in line with budget and finance requirements.

Work collaboratively with the wider business- ensuring that all monthly and weekly tasks are completed on time and effectively.

Our companyAt Fora, we’re fuelled by a desire to propel businesses and their people forward by creating an extraordinary workplace experience, where people do their best work.

We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, we have a collection of enriching and individual workspaces which has grown to over 70 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 300,000 members through our doors and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated team ensuring to take care of all the day-to-day details truly making us experience makers.

Fora is part of The Office Group and we have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

Knowledge and experience

Must have experience in the hospitality and working with corporate clients to deliver exceptional standards

Experience in supervising/leading a team

Highly refined verbal and writing communication skills

Good organisation skills and dedication to completing projects in a timely manner

Detail oriented and comfortable working in a fast-paced environment

Individual with exceptional customer service skills

Very well organised and excellent timekeeping

Professional integrity, trustworthy

Benefits

28 days holiday

Once a month you will be able to order lunch from Deliveroo.

Monday to Friday

Uniform allowance

Learning and Development

Health shield

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