Join us as an Experience ManagerYou’ll be designing, running and delivering the digital bank of the future with responsibilities residing in the creation and delivery of all digital experiences, propositions and channelsThrough identifying opportunities to digitise, improve and manage digital experiences, you’ll deliver increased customer value through our digital channels, propositions, products and servicesThis is an opportunity for you to develop your knowledge and skills in an environment that offers a real investment in your developmentWhat you''ll do

As an Experience Manager, you’ll be integral to planning a prioritised backlog of improvements to customer experiences. You’ll bring these propositions to life while identifying opportunities to provide insights to impact the digital experience.Day-to-day you’ll be:Monitoring competitor activity across our digital channels and propositions and identifying responses to changes in the marketDelivering digital experiences that can better meet customer needs at key moments and resolve pain points, taking into account research on NPS, complaints analysis and risk requirementsManaging interdependencies and cross-team synchronisation, ensuring that teams have a clear understanding of how their work helps the customerCreating high-quality presentations and updates, collaborating with a broad range of stakeholders to ensure the accuracy of content and informationMaking sure that relevant compliance, conduct, control and risk policies are followed by the teamThe skills you''ll need

It’s important that you hold the ability to define and implement strategic direction for the future customer. In addition to this, you’ll be able to provide expertise in digital channels, including mobile and online as well as digital propositions.You’ll also have:Effective verbal and written communication skills with demonstratable experience of applying this with stakeholders at all levelsA problem-solving mindset, with a focus on overcoming obstacles to deliver great customer experiencesThe ability to adapt and work under pressure, whilst maintaining a high standard of outputDemonstratable stakeholder management skillsExperience in using design methodology to execute strategic propositionsThe ability to demonstrate creative thinkingExperience in seeking out and analysing varied data, conducting analysis to reach conclusions, and presenting these succinctly to influence decisions with senior audiencesExperience in developing innovative and impactful customer experiencesThe ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that truly benefit our customers

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