Customer Order Management Specialist(Team Lead)The RoleWe are looking for a proactive and experienced Customer Order Management Specialist to lead a small team and oversee the end-to-end order life cycle for key accounts. You will act as the primary point of contact for complex customer inquiries, ensuring seamless internal coordination and exceptional service delivery.This role combines high-level technical order configuration with team leadership, bridging the gap between customer requirements and our internal engineering and production departments.Location: Peterborough (Hybrid - 3 days in office)Contract: 12 Months (High potential for extension to 24+ months)Pay Rate: 15-18 per hourHours: Full-time, 37.5 hours per week (Flexible office hours) Key ResponsibilitiesTeam Leadership: Lead and support a team of four, fostering a customer-centric culture and driving operational excellence.Technical Order Management: Interpret complex customer specifications and configure Level 1 Bills of Material (BOM).Cross-Functional Liaison: Work closely with Engineering, Product Planning, and Purchasing to ensure order accuracy and plant availability.Process Oversight: Manage the full order cycle, including entry, modifications, invoicing, and logistics documentation.Problem Solving: Act as the escalation point for customer queries and lead continuous improvement projects to enhance departmental efficiency.Customer Relations: Support customer visits and maintain proactive communication ..... full job details .....