Customer Service Manager Location: South London Working Pattern: Monday to Friday We are currently looking for a Customer Service Manager to lead and manage the central point of contact for maintenance related enquiries and services request which is based in South London. This role is responsible for overseeing the day-to-day handling of maintenance enquiries and service requests, ensuring work is correctly prioritised, allocated, and tracked. You will manage the customer service team, maintain accurate service system data (including CAFM) and use performance insight to improve efficiency and service delivery. Acting as a key link between customers, operational teams, and service partners, you will ensure clear communication, consistent service standards, and a positive customer experience across the site. Key Requirements: Experience managing customer service or helpdesk teams within maintenance or facilities environments Strong understanding of reactive maintenance workflows and service systems Confident stakeholder management and communication skills Customer-focused, organised, and data-driven approach ..... full job details .....