Due to an exciting period of expansion our client based in Wokingham are seeking a Customer Service Administrator to join their team. The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services to patients taking part in a clinical trial. These patients require someone who is patient and understanding, so anyone who has experience in dealing with customers in this fashion, would be suited to this role. The hours are 37.5 hours per week which includes working a Saturday, and one fffull day off in the week. Please note that the Saturday working is from home and the week-day working is from the office in Wokingham. They are offering a fantastic salary of up to £25,000 increasing to £25,500 after successfully passing probation. They also offer great employee discounts on a large number of high street stores! Daily duties and responsibilities for the Customer Service Administrator: Making and receiving calls to and from patients/participants Conduct outbound calls to chase for progress updates and facilitating appointment booking Providing quality administrative support with good attention to detail. Assisting clients via e-mail and telephone Ensuring all new instructions are processed on the system accurately, efficiently and on a cost-efficient basis. Provide Case management from receipt of a new request to completion of the case. Book appointments for specific projects Process email and post queries received by the ..... full job details .....