Overview

eTeam Livingston, Scotland, United KingdomJob Title:

German-speaking Service Desk AnalystLocation:

Livingston, Scotland, UKJob Type:

Full Time Contract, 6 monthsWork Model:

HybridSummary

The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.The required languages are English and German. Communication channels with users are phone and chat.Responsibilities

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexityMay install software or perform hardware testing remotelyEnter commands and observe system functioning to verify correct operations and detect errorsMaintain records of daily data communication transactions, problems and remedial actions taken, or installation activitiesRead technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportQualifications

Associate''s degree in computer related field or equivalent training requiredVerbal and written communication skills, problem solving skills, customer service and interpersonal skillsBasic ability to work independently and manage one’s timeKnowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services softwareEmployment details

Seniority level: ExecutiveEmployment type: ContractJob function: Customer ServiceIndustries: Telecommunications

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