Overview

Job Title:

German-speaking Service Desk AnalystLocation:

Livingston, UKEmployment Type:

ContractSummary

The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical

technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.Responsibilities

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.May install software or perform hardware testing remotelyEnter commands and observe system functioning to verify correct operations and detect errors.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Qualifications

Associate''s degree in computer related field or equivalent training requiredVerbal and written communication skills, problem solving skills, customer service and interpersonal skillsBasic ability to work independently and manage one’s timeKnowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services softwareLanguages

The required languages are English and German.Communication channels with users are phone and chat.About Net2Source UK

Net2Source is a global workforce solutions provider with a footprint in 32+ countries and over 4,500 employees worldwide. Our UK team is dedicated to placing top IT professionals in impactful, rewarding roles across the industry.Net2Source Ltd

is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace free from discrimination.By applying, your personal data will be handled securely in line with GDPR and Net2Source’s privacy policies. We will not share your profile with any client without your consent.Company Details

Seniority level: AssociateEmployment type: ContractJob function: Information TechnologyIndustries: Broadcast Media Production and Distribution and Technology, Information and MediaReferrals increase your chances of interviewing at Net2Source (N2S) by 2xHow to Apply

Sign in to set job alerts for “Service Desk Analyst” roles.Location times: Livingston, Scotland, United KingdomJob postings in Livingston and Edinburgh, United KingdomAdditional Notes

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