OverviewThe Clinical Team Leader is a highly visible and accountable leadership position within the Trust and a key part of the Emergency Operations Centre (EOC) Leadership Team. The role is accountable for the day-to-day delivery of clinical services and clinical operations within the EOCs, with a focus on leadership and management of the Clinical Team in Bristol.

The Clinical Team Leader is responsible for the day-to-day leadership and management of a multi-disciplinary team of clinicians, including paramedics, nurses, EOC doctors and other allied health professionals within the EOC’s employ. The role requires maintaining competency in all Clinical Team workstreams and audits, with the ability to support front-line delivery when necessary or when requested by the EOC Senior Leadership Team or command tier. The post holder should act as a point of advice and escalation for EOC clinicians and be an expert in remote clinical triage.

Responsibilities

Maintain a consistent focus on operational performance and delivery of contracted activity (such as Hear and Treat activity).

Maintain high standards of performance, delivery and adherence to processes and policy.

Foster a culture of inclusivity and support within the EOC, actively challenging and addressing issues as required and ensuring a performance- and patient-care-focused environment.

Be accountable to the Deputy Head of EOC (Clinical Ops and Safety); act as a role model, demonstrating integrity and professionalism at all times.

When on duty, be accountable for day-to-day management of the EOC Clinical Team, including staff wellbeing, clinical operational delivery, performance and patient safety.

Be the focal point for management of clinical operational delivery within the EOC, ensuring the workforce acts in the best interests of patients and understands measures for a high-performing, safe delivery model.

Oversee safe clinical management of the patient waiting stack and allocate clinical resources in response to changing risk profiles.

Maintain clinical triage and clinical audit skills, contributing to monthly audits of team members and delivering high performance in line with established triage tools and Trust Policy.

Provide clinical support to team members requiring guidance or advice.

Role requirements

Ability to support the Senior EOC Leadership team and contribute to the operational delivery of clinical services across the EOC.

Experience in leading a multi-disciplinary clinical team and coordinating clinical operations in an urgent or emergency care setting.

Strong judgment and decision-making skills, with the ability to remain calm under pressure.

Commitment to patient safety, high professional standards and evidence-based practice.

Working for usThe role is based in Exeter, a city known for its vibrant culture, history, excellent transport links, and a mix of independent shops, cafes and bars. We operate 24/7 across the largest ambulance region in England, responding to a high volume of incidents daily.

We are committed to improving patient care and align with our five-year strategy focused on continually enhancing patient outcomes. If you share our values of one team, compassion, and innovation and want to make a real difference, we would love to hear from you.

Benefits

Competitive NHS salary

A standard working week of 37.5 hours

Holiday entitlement of 27 days per year, plus public holidays, rising to 29 days after 5 years and 33 days after 10 years

Pay enhancements for out-of-hours, shift and overtime working

Generous Pension Scheme

Career and salary progression

Car leasing scheme

Free parking across Trust sites

Staff networks

Wide range of discounts from various organisations across the UK

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