The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.Job details

Job reference: REQ0132Date posted: 27/01/2025Apply by: 09/02/2025Location: Ebley Mill - StroudSalary: £27,711, rising to £32,654 (subject to development within the role)Package: Excellent pension scheme, Flexi Working Scheme, Hybrid working approach, Employee Wellbeing Offer. For more information please see the benefits section on our website.Contractual hours: 37Basis: PermanentJob category/type: ICTA vacancy has arisen for a Service Desk Analyst to join our busy ICT team. It is an exciting time to join the organisation as ICT are supporting several major infrastructure projects that will support our modernisation and re-design plan.About the roleThe Service Desk Analyst role will support the team in delivering essential projects, organisational modernisation and it will also provide support to staff within the organisation with troubleshooting IT related issues.We are looking for that exceptional individual who can work as part of a technology support service in line with our organisational requirements.This role is starting at a Stroud 3 £27,711, rising to a Stroud 4 £32,654 subject to development within the role.About youWe''re looking for someone who has experience in working in an IT environment across a number of different services or departments and is able to build and maintain rapport with internal customers at ease. You will also have:Practical experience of supporting a customer base (450+) using Microsoft products operating in a complex environment with many line of business solutions.Service desk experience of managing a service desk function, preferably using ITIL service delivery methodology.The ability to provide effective and timely resolutions to a range of routine and complex ICT problems.The ability to drive and have access to a car is required for this role.It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientations, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. In line with the Council’s duty to protect children and adults in a vulnerable situation from harm, we are obliged to assess the suitability of individuals for certain posts by undertaking DBS Checks.Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:

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