Overview

Service Desk AnalystNewportUp to £30,000What You''ll Do

Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You''ll be the first point of contact for customers, helping them stay up and running across both mobile and static platforms. You''ll be part of a rotating shift pattern covering 8 AM to 8 PM, seven days a week, with occasional on-call responsibilities.This is a hands-on, office-based role at our Newport site, offering excellent opportunities for growth as the team continues to scale.What You''ll Bring

Previous experience in a customer-facing service desk role (2+ years)Strong working knowledge of Windows OS and networking (DHCP, routing, wireless)Familiarity with both Windows and Android environments (50/50 split)Excellent communication skills and a ''customer first'' mindsetExperience supporting Office 365 and troubleshooting common issuesAbility to remain calm under pressure and solve problems independentlyA degree in an IT-related subject is highly desirableWhy You Should Apply

This is a brilliant opportunity to join a tech-forward business where you''ll have real impact. If you''re passionate about delivering great customer support, want to work with the latest technologies, and thrive in a dynamic environment, we''d love to hear from you.Ready to Apply?

Contact

Lewis Allen

to find out more.Please apply with a CV and a cover letter outlining why you''re perfect for the role.Know someone great for the job? We offer a referral scheme—just get in touch!Note: We do our best to respond to every application, but due to volume, we can''t always guarantee it. If you haven''t heard back within 7 days, unfortunately, you haven''t been successful this time. Keep an eye on our site for new opportunities!

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