Customer Account Manager Hybrid Guildford Salary: £30,000 £33,000 + Bonus Are you a relationship builder with a passion for delivering exceptional client experiences? We''re looking for an energetic and solutions-focused Customer Account Manager to join a growing, collaborative team. You''ll play a key role in nurturing customer relationships, maximising retention, and ensuring seamless account support.What You ll Be Doing: Manage a portfolio of customer accounts, focusing on driving client retention and revenue growth Build strong, trust-based relationships with clients through proactive engagement and support Act as the go-to point of contact for all customer queries, feedback, and issue resolution Represent client needs internally, working cross-functionally with product, operations, development, marketing, and accounts teams Support senior stakeholders in strategic client meetings by offering data-driven insights and recommendations Ensure clients are successfully onboarded and supported throughout their journey Maintain up-to-date and accurate client records and interaction logs Attend relevant events and strengthen external relationships as a brand ambassador Contribute to a culture of continuous improvement and client-centric thinking What You ll Bring: Excellent communication skills, both written and verbal Proven experience in managing client accounts and building long-term relationships Strong multitasking and time management abilities A proactive, ..... full job details .....