1st Line Service Desk Engineer, North London, -32K

Nigel Frank are working with a leading business in North London that is investing in its technology function and looking to add a 1st Line Service Desk Engineer to the team. This role is a key part of ensuring smooth day-to-day IT operations, supporting a diverse range of users, and delivering an excellent customer experience. This position will require you to be on-site 5 days per week and they are looking to add to the team due to internal promotion.

The position offers exposure to a broad range of technologies and the chance to grow your skills across device support, Microsoft 365, infrastructure, and networking. It''s an ideal opportunity for someone with a passion for IT support who enjoys problem solving, working with people, and learning in a fast-paced environment.

Key Responsibilities

• Act as the first point of contact for IT issues, providing technical support to end-users.
• Troubleshoot and resolve problems across Windows and macOS devices.
• Support mobile device management tools (e.g., Intune or Jamf).
• Assist with Microsoft 365, Azure Active Directory, and on-premise infrastructure.
• Monitor and manage tickets through the IT service desk system.
• Provide basic networking support (Wi-Fi, DNS, DHCP, VPN) with training provided.
• Use remote support tools to deliver effective assistance where needed.

Key Experience & Skills:

• Some prior experience in IT support, or a strong interest in developing a career in this area.
• Confident troubleshooting technical issues, with a willingness to learn new tools and systems.
• Basic knowledge of Microsoft 365, Active Directory, or IT infrastructure.
• Familiarity with IT ticketing systems; ServiceNow experience is an advantage.
• Strong interpersonal skills - able to explain technical problems in simple terms.
• Calm, patient, and professional under pressure, with strong time management.
• A proactive, problem-solving mindset with an eagerness to develop skills further.

If you''re interested in this exciting opportunity, please reach out to Evie Ellson at (phone number removed) or email your latest CV to (url removed)