1st line contact centre support

+Permanent opportunity

+Security cleared role - must be eligilble for DV clearance

+On site in London

Skills:

+1st line support experience

+Windows Server

+Willingness to go through DV clearance - Sole British national - due to nature of the project

The schedule consists of three 11-hour day shifts, followed by three 11-hour night shifts, and then six days off.
We are looking for a 1st Line OSM Contact Centre Agent. Your role will involve assisting high profile user community via incident logging application. Security Cleared 1st Line OSM Contact Centre Agent required for high level government account. Flexibility to carry out shift work if requested. Based in London, you will be provided with legacy infrastructure training.

Desirable skills:
*Windows Server 2008/2012 Exchange 2010/2013
*VMWare and Knowledge of Server infrastructure
*VMware Technologies

Core Windows 2008/2012 Server Technology including in depth knowledge of at least 3:
*Understanding of GPO and Active Directory
*Active Directory
*User Account Management
*Analysis of Windows
*Log Files
*WIN7 Workstations

Your experience
*Demonstrable problem solving and analytical skills
*Effective inter-personal skills
*Customer service orientation
*Ability to work alone whilst under pressure
*Enthusiastic team player
*Flexible, adaptable & customer-orientated

If you''d like to discuss this 1st line contact centre role in more detail, please send your updated CV to (url removed) and I will get in touch.