Permanent
Hybrid - Aylesbury
Mon - Weds office based, Thurs - Fri work from home
Mon-Fri - 35 hour week
Up to £32,500 pa
Customer Service Executive
 
An exciting opportunity to join a global online retailer, based in Aylesbury covering the EMEA region.  A friendly team, that collaborate effectively, offering a supportive environment with a busy team.  
The Customer Service team is dedicated to managing key customers. Through effective order handling and query management, this role supports collaboration with sales and demand planning teams, leveraging data to drive process improvements, and managing debt.
 
Key Tasks:

• Review and dispute chargebacks, conducting weekly reviews to minimise the financial impact.
•   Attend monthly chargeback reviews.
• Manage the Finance ledger monthly for aged debt control in cooperation with Accounts Receivable team.
• Handle daily shortage disputes and price queries to recuperate funds owed.
• Proactively analyse report data to identify areas for improvement, implement preventative actions.
• Monitor daily customer demand, including lost sales, and maintain clear communication with the Demand Planning team.
• Work with Supply Chain/Demand Planning to understand inbound timeframes and secure revenue opportunities.
• Continuously enhance the sales order process from order receipt to warehouse fulfilment and invoicing.
• Catalogue management, processing customer orders, assisting with orders, ensuring all order queries are processed accurately, timely and in line with deadlines.     
• Manage purchase order cancellations to minimise chargebacks and maintain a high order acceptance level.  
• Edit catalogue data information on an ad-hoc basis.  
• Product certificates, responsible for uploading safety data sheets.

• Amazon Experience: Proficient in using Amazon Vendor Central and Seller Central.
• Analytical & Problem-Solving Skills: Strong ability to analyse data and solve problems, with excellent interpersonal skills for interacting with customers and colleagues.

• Proactively seeks solutions and drives results.
• Data analysis, capable of analysing and summarising complex data effectively.
• Excels in prioritising tasks, communicating clearly, efficiently, and planning ahead.
• Adaptability, flexible and responsive to change.
• Microsoft 365 Proficiency: Highly skilled in Microsoft 365 tools, with advanced expertise in Excel.