About the Role:
We are currently looking for a proactive Customer Service Advisor to join our clients team based in Coleshill. This is an excellent opportunity for someone with a minimum of 6 months’ customer service experience who is confident handling both customer queries and administrative tasks.

Key Responsibilities:

• Handling incoming customer queries via phone and email in a timely and professional manner
• Making outbound calls to follow up on enquiries
• Performing accurate and efficient data entry and maintaining internal databases
• Providing clear, helpful, and friendly communication to ensure customer satisfaction
• Supporting general administrative tasks

• Minimum of 6 months' experience in a customer service role would be preferable (office, retail, or call centre)
• Experience with data entry and handling outbound calls is highly desirable
• Administrative experience is preferred but not essential
• Strong communication and problem-solving skills
• High attention to detail and excellent organisational skills
• Comfortable using Microsoft Office and internal CRM systems

• Competitive hourly rate of £12.50 – £13.00, based on experience
• Supportive and team-focused working environment
• On-site parking and great public transport links
• Potential for long-term opportunities and growth within the company