As an IT Service Desk Analyst Apprentice, you\''ll be the first point of contact for service users and customers seeking support, information, or access to IT services. You’ll provide first-line technical support across multiple channels - including phone, email, digital platforms, and self-service tools.Course Information

Course:

Information communications technician (level 3)Level:

3Route:

DigitalApprenticeship Level:

AdvancedWorking Arrangements

Working Week:

Monday to Friday. 37.5 hours per week. Working hours TBC.Expected Duration:

13 MonthsNumber of Positions Available:

2

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