NIGHT GUEST EXPERIENCE AGENT, GUEST EXPERIENCE10:30pm

7am, 5 days per weekMandarin Oriental Hyde Park is looking for a Night Guest Experience Agent to join our Guest Experience team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worlds most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.As a

Night Guest Experience Agent

at Mandarin Oriental Hyde Park, London, you will be responsible for:Taking internal and external callsProducing and reviewing arrival reportsManaging multiple inboxes for the hotelMaintaining guest profilesMonitoring and responding to guest requests.As a

Night Guest Experience Agent

,

you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shifts will be 10:30pm

7am

(including weekends and bank holidays), so flexibility is required where applicable.To be a successful

Night Guest Experience Agent

candidate

, you

will ideally have worked in a hospitality/hotel environment and demonstrate a desire to learn and develop. You must have strong administrative skills, be an excellent communicator, and be able to work with minimal supervision.Our commitment to you:Learning and Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay. When you work as hard as our colleagues do, its important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.Heath and Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals50% FandB and Spa discount on propertySpecial MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)Complimentary Westfield Healthcare cash plan, children added at no extra costColleague Experience Stay in-house with breakfast included upon completed probationFriends and Family hotel rate and Spa discount1 paid Charity Day per year to dedicate to a charity of your choiceSeason ticket loan and cycle to work scheme£750 recruitment referral bonusFree meals on duty and uniform dry-cleaning servicesIncreased holiday entitlement with Length of Service, up to 33 days offSubsidized podiatry sessions with our incredible Bastien pedicuristsFree Life Assurance benefits whilst in serviceAccess to Hospitality Actions Employee Assistance ProgrammeEmployee Recognition ProgrammesSocial, wellbeing, charity, and sporting events throughout the yearSUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDONMandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Orientals culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.DIVERSITY and INCLUSIONWe believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.ELIGIBILITY TO WORK IN THE UKPlease note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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