Permanent
Audio Visual Field Technician
London

223838135
Posted 2 weeks ago
The Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
CORE RESPONSIBILITIES
- Attend all service calls within the client SLA.
- Ensure the client system performs as required through on-site troubleshooting and repair.
- Recommend products that require replacing at clients'' sites in order to get their systems working.
- Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
- Maintain the correct level of buffer stock at all times.
- Supports and develops colleagues'' knowledge within the same team and wider global teams.
- Works with the client satisfaction team to help better improve our client''s experiences with our service teams.
- Performing additional duties, responsibilities, and small installation projects as assigned
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent audio-visual product knowledge with experience in service and fault finding.
- Knowledge of 100v and low Z audio systems used in commercial environments.
- Knowledge of display technology ( LCD, Projectors and LED ).
- Min 5 Years of industry or associated industry (within an AV environment) experience.
- Demonstrable and experienced with IT networks.
- Valid Passport with no travel restrictions.
- Clean Driving license
- Excellent written and verbal communication skills.
- Ability to facilitate scheduled deadlines and manage multiple projects.
- Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
- Working with Change
- Customer-Centric Approach
- Managing Self and other team members
- High Level of Customer Focus and Contact
- Understanding the Business
- IT knowledge and ability
- Good Level and detailed AV Product knowledge and awareness
- Flexible on working hours to meet the business needs
- Be available to work outside of normal working hours as required.
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