The Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.

CORE RESPONSIBILITIES

• Attend all service calls within the client SLA.
• Ensure the client system performs as required through on-site troubleshooting and repair.
• Recommend products that require replacing at clients'' sites in order to get their systems working.
• Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
• Maintain the correct level of buffer stock at all times.
• Supports and develops colleagues'' knowledge within the same team and wider global teams.
• Works with the client satisfaction team to help better improve our client''s experiences with our service teams.
• Performing additional duties, responsibilities, and small installation projects as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent audio-visual product knowledge with experience in service and fault finding.
• Knowledge of 100v and low Z audio systems used in commercial environments.
• Knowledge of display technology ( LCD, Projectors and LED ).
• Min 5 Years of industry or associated industry (within an AV environment) experience.
• Demonstrable and experienced with IT networks.
• Valid Passport with no travel restrictions.
• Clean Driving license
• Excellent written and verbal communication skills.
• Ability to facilitate scheduled deadlines and manage multiple projects.
• Knowledge of control systems, Q-SYS, Crestron would be an advantage.

IDEAL CHARACTERISTICS

• Working with Change
• Customer-Centric Approach
• Managing Self and other team members
• High Level of Customer Focus and Contact
• Understanding the Business
• IT knowledge and ability
• Good Level and detailed AV Product knowledge and awareness
• Flexible on working hours to meet the business needs
• Be available to work outside of normal working hours as required.