Job Title: Resident Liaison officerResident Liaison Officer - Hemel Hempstead31k van/fuel card or car allowanceWe are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in the Hemel area you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment project so knowledge of this will be useful.Key Responsibilities:Booking appointments and managing schedules.Handling resident complaints and issues with professionalism and efficiency.Maintaining property records and conducting validation and customer satisfaction surveys.Facilitating communication between all stakeholders for a seamless project experience.Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.Requirements:Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) would be idealExceptional communication skills and ability to work collaboratively.IT proficiency and adaptability to on-site operations.Ability to work independently and as part of a team.Strong interpersonal skills and a proactive attitude.Ambitious, innovative, and self motivatedMust have driving licence If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to ..... full job details .....