About The RoleAs an MandS Opticians Manager, you will be responsible for driving sales performance, building customer awareness, and growing the business while ensuring an exceptional customer experience. Your leadership will be key in managing a high-performing team, including clinical professionals, and fostering a culture of excellence. With a strong understanding of sales delivery and business growth, you will take ownership of the store’s success, utilising your commercial awareness and strategic thinking to maximise performance.

Key Responsibilities

Lead, onboard, and develop team members to reach their full potential

Lead the promotion of MandS Opticians throughout the store to drive customer engagement

Maintain high sales performance while ensuring excellent customer service

Manage resources effectively to maximise sales and conversions

Build strong working relationships with the clinical professionals in store to optimise their contribution to sales and service

Work towards achieving Key Performance Indicators (KPIs) and sales targets

Implement company policies, procedures, and systems efficiently

Identify and implement strategies for business growth and customer retention

Ensure compliance with data protection, safeguarding, and company policies

About YouYou are an experienced retail or optical manager with a strong track record in driving sales, leading teams, and delivering outstanding customer service. A confident and inspirational leader, you excel at developing your team, fostering a high-performance culture, and maximising business growth. With strong commercial awareness, problem-solving skills, and a strategic mindset, you are always looking for ways to enhance the customer experience, efficiency and performance. Your ability to adapt, self-reflect, and implement improvements makes you a key driver of success.

Key Requirements

Proven experience in people management within an optical retail setting

Strong leadership and team development skills

Ability to drive performance and achieve business goals

Excellent problem-solving and critical-thinking abilities

Strong technical and commercial awareness

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