Complaints and Customer Service SpecialistCentral Manchester Hybrid (3 days in the office) 30,000 - 35,000Axon Moore is currently partnering with a high growth financial services business in central Manchester business looking to recruit a Complaints Specialist. This role will suit someone with complaints handling experience gained within an FCA-regulated environment, ideally motor finance, vehicle finance or wider consumer lending.With approximately 70% of the role focused on complaints, we''re looking for someone who can confidently investigate cases from start to finish, deliver fair customer outcomes and help drive improvements in complaint resolution times and overall customer experience.What you''ll be doing: Managing complaints from receipt through to resolution.Investigating cases, reviewing evidence and gathering information from multiple sources.Drafting clear, professional and customer-focused final responses.Ensuring complaints are handled in line with FCA regulations, Consumer Duty and internal procedures.Identifying trends and root causes to support ongoing business improvements.Supporting initiatives to reduce complaint lead times and improve customer outcomes.Handling customer queries and account-related enquiries where required.Building positive relationships with both customers and internal stakeholders. What we''re looking for: Previous complaints handling experience within an FCA-regulated environment.Ideally experience within motor finance, vehicle ..... full job details .....