The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city.Reputation is at the centre of everything we do and our hotels have an impressive track record for guest satisfaction.We recognise that it is our team members thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard days work deserves a fair days pay.As a Receptionist at The Resident Soho:you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.You will provide excellent guest service throughout the hotel and to efficiently process administration of the front desk tasks,?being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotels policies.As our next Receptionist, you will:Have great communication skillsHave a friendly and professional service styleBe a problem solver with a can-do attitudeBe a team player with the ability to work independentlyBe motivated, positive and eager to learnBe flexible and adaptable with the ability to prioritiseHave good IT skillsIdeally have experience in a guest service environmentWhy work for us as a Receptionist?We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.These include:Competitive Salary and Annual Salary ReviewsBonus IncentivesOnline Learning Hub with fully bespoke LandD Programme including access to our Resident Insiders programme which includes annual bonus of £500Wellbeing Programme supporting mental, physical and financial healthEmployee Assistance ProgrammeCycle to Work SchemeFree overnight stay for new team membersDiscounted rates for yourself, friends and family at our hotelsFreebies and Discounts with free membership to PerkboxRefer a Friend Bonus of £100Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotelsOnline Community to share news and celebrate successesPension ContributionsWeekly fruit baskets for the whole teamAny many more!If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV

we want to hear from you!Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.The Resident is an innovative brand of city centre hotels in London and Liverpool. We focus on delivering excellent rooms in exceptional locations and providing genuine hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed setting from which they can easily immerse themselves in the city. Our attentive team members provide heartfelt advice suggesting the best bars, restaurants, culture and entertainment in the local area, tailored to our guests personal requirements. At The Resident, we recognise that it is our team members thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business. Thanks to our delightful and dedicated team members, our hotels have an exceptional reputation, reflected in consistently positive guest feedback and high ratings.

TPBN1_UKCT