Lead Fire and Security Service Co-Ordinator – Southend-on-Sea - £32,000
 
My client is a well-established and reputable fire and security service provider who covers London and the home counties. They are now seeking a lead service co-ordinator to join their team.
 
Salary Package:

- £28,500 - £32,000
- Mon-Fri, 8am – 5pm
- 20 Days Plus Bank Holidays, Birthday Off (1 additional day per years’ service)
- Onsite parking

 
Duties:

- Leading and overseeing coordinators
- Carrying out duties of Service Coordinator where required
- Organising and scheduling the field engineers on a day-to-day basis
- Answering emails and telephone calls from both customers and internal colleagues
- Regular reports/activities relating to specific clients, including attending client meetings
- Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail
- Dealing with escalations relating to the service department – both internal and external
- Carrying out return to work meetings, probation reviews and development review meetings alongside the service manager
- Working closely with all members of the operations team
- Working closely with the service managers to provide a high level of customer service to all accounts
- When required, assist with recruitment for office roles within the department - consisting of CV reviews, teams’ interviews and face to face interviews
- To provide cover to colleagues in the operations department when the need arises

 
Person Specification:

- Excellent organisational skills.
- Strong oral and written communications skills.
- Willingness to be a team player, with the ability to work flexibly across different work areas.
- Great problem-solving skills.

 
Preferred Experience:

- Previous experience working within a Fire and Security company, alternatively experience working within the FM sector.

 
Please Contact
Georgie Thain
gthain@rgb.co.uk [1]
020 7932 2800
 

Links:
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[1] mailto:gthain@rgb.co.uk