Information on the company Our client is a fast-growing SaaS provider specialises in optimisation technology for automotive logistics, using AI to help OEMs, dealer groups, rental organisations and transport providers reduce costs and increase conversion through advanced workflow and transport-planning software. The business has secured £4m in investment from notable UK backers, tripled revenue within the past year, and now partners with 12 of the UK''s top 50 dealer groups. If you''re looking for a fast paced environment with lots of ownership and development, this could be the place for you. DAY TO DAY This startup is hiring a Customer Success Manager to take ownership of the full customer lifecycle. This is the first dedicated role in the function, covering onboarding of new clients as well as ongoing relationship management across roughly 10 enterprise accounts, each generating £50k+ annually. This is a pivotal hire with significant scope to develop and eventually lead the customer success capability as the company scales. Customer Onboarding and Account Management (50/50 split) Manage the journey from signed agreement through to go-live. Build strong relationships with senior operational stakeholders, including COOs, Operations Directors and Transport Managers. Lead quarterly business reviews for strategic accounts. Create and refine scalable processes for both onboarding and ongoing account management. Serve as the primary point of contact and trusted ..... full job details .....