Hybrid Sales Office Manager 3 Days In-Office / 2 Days Home A well-established UK manufacturer and distributor of high-reliability electronic components is seeking a hands-on Sales Office Manager to lead and develop its internal sales operations. This pivotal role combines team leadership, customer service excellence, and operational oversight. You ll work closely with the external sales team to support new business, manage key accounts, and ensure a seamless customer experience. This is a hybrid role, requiring at least 3 days per week on-site at the Llanwrtyd Wells headquarters. What you ll be doing Team Management and Leadership Lead, manage, and develop the internal sales team, fostering collaboration and high performance Set objectives, monitor results, and provide coaching, feedback, and training Oversee workflow and enquiries, ensuring smooth communication between internal and external sales teams Sales and Customer Service Oversee customer enquiries, quotations, and order processing with accuracy and timeliness Partner with the external sales team to maintain and grow key accounts Support complex orders and liaise with suppliers to meet customer expectations Sales Strategy and Reporting Work with Directors to develop and implement sales strategies aligned with company goals Monitor sales performance, pipeline activity, and KPIs, producing regular management reports Identify opportunities to enhance processes and improve service delivery ..... full job details .....