Overview

Who are we?Mistral Data develops data-driven software solutions that enable our customers to deliver better services to their passengers. Our mission is to unlock the full potential of rail data through blending deep industry expertise with modern cloud-native technology, to deliver actionable insights in real-time to address real-world operational and business challenges.About the job

We are looking for an experienced Senior Rail Operations professional. The role will focus on the existing Mistral Data suite of applications for Rail Operations, including Sirocco (Control Centre on the day decision support), Solano (Staff Mobile application for front line and control staff) and Berth Maps (schematic application for real-time railway berth movements). Working closely with a team of Product and Project Managers the role will provide subject matter expertise and insight to ensure quality delivery of agreed application priorities, help generate future opportunities and contribute to a strategic approach to the range of current and future rail operation applications.Responsibilities

Strategic Guidance and Advice : Offer insight and recommendations for new commercial opportunities by understanding the market, industry and product opportunitiesProject Planning : Understanding customer''s demands and challenges, support product teams to create plans consistent with expectations and the broader Rail Operations strategyProject Delivery : Using effective stakeholder management and railway systems knowledge, help unlock tactical and complex challenges and ensure that deliverables are seamlessly adopted by customersCompliance and Standards : Act as an authority on the latest railway standards and regulations and communicate the impact to key stakeholdersCustomer Engagement : Promote MDL''s reputation as market leader in railway operations applications with existing and prospective customersCommercial : Provide insight into commercial opportunities in the market through knowledge of competitor product costs, end of life expiry, customer sentiment and market gapsQualifications

10+ years experience of Railway Operations across multiple passenger rail operators and/or Network Rail routesExperience of Railway Operation system deployment either as a key customer or part of system delivery teamProven ability to engage with customers in a language style they are comfortable with avoiding unfamiliar terms and referenceDemonstrable experience of good customer engagement, including the ability to communicate effectively, manage expectations, negotiate and influence and resolve concernsProven leadership style capable of promoting products, encouraging positive relationships, supporting effective teamwork, raising morale and empower and inspire individuals and Team membersTeam player, who can operate effectively as part of a team, working with colleagues to overcome challengesRailway Operational Management QualificationSelf-starter with an enthusiasm to learn and an inclination to look for solutions to challengesWe all belong at Mistral Data. FirstGroup''s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please consider the resources available to support a fair and equal process for all who apply.

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