ROLE: 1st Line Support
HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30
SALARY: £27,000
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based - Clover Nook Site, Somercotes

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are delighted to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes.

You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device administration and new user management.

WHAT OUR 1ST LINE SUPPORT ADMINISTRATORS DO:

• Provide helpdesk support and resolve problems to the end user''s satisfaction
• Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine)
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Utilise and maintain the helpdesk tracking software
• Document internal procedures Installing software and hardware
• Assist with on-boarding of new users
• Report issues via the correct escalation process Assign users and computers to proper groups in Active Directory

• Minimum 1yrs experience within a busy IT Service Desk environment
• Full clean driving licence essential as this role requires travel to remote locations
• Outstanding Customer Service / End User experience
• Excellent spoken & written communication skills
• Strong problem solving, numeracy and analytical skills
• Solid knowledge of Microsoft''s core business applications and operating systems
• SAP experience would be desirable

• You will be rewarded with a very competitive basic salary
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career